Please use a standards-compliant web browser. By using our website, user agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our website is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update the information at any time without prior notice.
Shipping time is currently 12 to 15 weeks of placing your order. All items are custom made to order.
All sales are final. We do not issue refunds, accept cancellations, or allow exchanges to be made. On a case-by-case basis, under extenuating circumstances, at our discretion, a 5% fee will be deducted from the refund if we determine a refund is warranted. All shipping fees and international duty/tax are non-refundable. If in any instance a refund is granted, credit cards will be refunded in USD at the exchange rate effective at the time of the refund. The cardholder assumes all responsibility for any fluctuations in exchange rate and/or fees levied by their bank. In order for us to provide the best customer service, any concerns regarding orders must be received in writing within 30 days of placing the order or 15 days within delivery of the order.
We do not ship to P.O. Boxes or Freight Forwarders.
All domestic orders are shipped FedEx Ground. International orders (to select countries) are shipped FedEx. Shipping fees are calculated as flat rates per country and may include additional fees calculated on a per-item basis and determined by order weight. Fees may have an additional handling charge. We are not responsible for any lost, stolen, or damaged shipments. Customers are responsible for paying additional shipping and handling fees to have the order re-shipped, if available. The buyer assumes all responsibilities for claims made with the shipping carrier. Please contact us with any questions regarding carrier claims. These are estimated timeframes and are not guaranteed.
International customers may incur additional charges at the time of checkout. International Duty and Taxes are calculated according to country and included in the order total at the time of checkout. The buyer is responsible for paying for all import Duties and Taxes before shipping. We will transfer the fees we collect to FedEx to process your international shipment.
Sales tax are charged to orders shipped within the states of California, Colorado, Georgia, Illinois, Maryland, Michigan, Minnesota, New Jersey, New York, Nevada, North Carolina, Pennsylvania, Texas, Virginia and Washington. The applicable tax rate for orders within these states is subject to state sales tax between 4% and 7.25% sales tax. The applicable tax rate for orders within these states is also subject to an additional 0 – 4.5% sales tax based on individual counties and cities. Shipping cost is also taxed. Sales tax is not charged to orders shipping to states outside of California, Colorado, Georgia, Illinois, Maryland, Michigan, Minnesota, New Jersey, New York, Nevada, North Carolina, Pennsylvania, Texas, Virginia and Washington.
All website content, including text, graphics, logos, buttons, icons, images, and software, is the property of Three Little Birds Studio LLC. and is protected by United States and international copyright laws. The buyer may electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with factory8384. Any other use of our website, including reproduction and internet links, is strictly prohibited without our prior written permission.
We respect our customer’s account information as private and confidential information and will never share it with any outside affiliates or individuals. User information is secured and encrypted with the Secure Sockets Layer Software. The information we collect for orders includes name, e-mail address, billing address, phone number, credit card, internet protocol (IP) address, and geographical region. By providing this information to us, the buyer represents that they own and consent to our use of such personal data. We use this information to verify and process orders, to collect payment and bill for our services, and to contact and respond to buyer’s requests regarding sales and support. The buyer has the right to withdraw or decline consent at any time. If the buyer does not provide the requested information, we cannot provide services to them. Users may unsubscribe from receiving promotional or marketing e-mails from factory8384 at any time by using the “unsubscribe” link in the e-mail received or by contacting us.
